Returns & Refunds Policy

We want you to love your purchase from Thaliadora. If something is not right, here is how returns and refunds work.

Return window

You can return unopened, unused items in their original packaging within 30 days of delivery.

Opened products

For hygiene and safety reasons, opened or used cosmetics cannot be returned, unless the item arrived damaged or defective.

Damaged, defective or wrong items

If your item arrives damaged, defective, or is not what you ordered, email [email protected] within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or give you a full refund. In most cases you do not need to send the item back.

Change-of-mind returns

1. Email [email protected] with your order number and the items you want to return.
2. Once your return is approved, we will email you the return address and instructions.
3. Send the items back using a tracked shipping service. Return shipping costs are paid by the customer.

The original shipping fee is non-refundable for change-of-mind returns.

Refunds

Refunds are issued to your original payment method (PayPal or card) within 5 business days after we receive and inspect your return. Your bank or card issuer may take an additional 5–10 business days to show the refund on your statement. We will email you when your refund has been processed.

Cancellations

You can cancel your order for a full refund at any time before it ships. Email [email protected] as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Questions

If you have any questions about returns or refunds, contact us at [email protected]. We are happy to help.